Job Details

INFORMATION SYSTEMS ASSISTANT · GLOBAL FARM COMPANY

INFORMATION SYSTEMS ASSISTANT

YAOUNDE Not specified

Job Description

We are looking for our next information systems star. Are you passionate about information systems, curious, meticulous, and ready to take on new challenges? We are looking for our future Information Systems Assistant. Note: Send your CV and cover letter to recrutement@iccnet.cm Required email subject line: ASSISTANT DES SYSTÈMES D'INFORMATION Deadline: September 30, 2026, at 12:00 PM Job location: Yaoundé

Responsibilities

  • - Point of Sale (POS) continuity and operations
  • 1. Ensure the daily operation of cash registers and payment terminals during all business hours.
  • 2. Diagnose and resolve common POS issues: frozen registers, receipt printers, barcode scanners, scales, and central system connectivity.
  • 3. Perform opening and closing checks: register availability, connectivity, printers, and peripherals.
  • 4. Verify the correct transmission of sales data to the central management system and alert the GFC IT Representative in the event of synchronization issues.
  • 5. Coordinate with sales teams to minimize the impact of technical interventions on business operations.
  • - Level 1 User Support
  • 1. Receive, qualify, and log support requests from site users.
  • 2. Diagnose common incidents: workstations, printers, LAN, office software, user accounts, email, and sales applications.
  • 3. Resolve Level 1 incidents within agreed timeframes; escalate complex or recurring incidents to the GFC Incident Manager.
  • 4. Keep the user informed of progress and close out each ticket with a written record.
  • 5. Identify user training needs and propose brief awareness sessions (e.g., on payment processing or best practices).
  • - IT Infrastructure and Maintenance
  • 1. Maintain a complete site inventory: POS terminals, workstations, monitors, printers, POS peripherals, IP phones, and UPS units.
  • 2. Perform preventive checks: disk health, antivirus status, authorized updates, hardware cleanliness, cabling/connections, and UPS units.
  • 3. Prepare workstations and POS terminals according to the standard configuration approved by the Group.
  • 4. Manage warranties, repair requests, and replacement proposals.
  • 5. Implement secure disposal procedures (wiping storage media before decommissioning equipment).
  • - Local Area Network (LAN), telephony, video, and SMS
  • 1. Check connections, network ports, cabling, bandwidth, and Wi-Fi availability at the point of sale.
  • 2. Implement network segregation guidelines (data, voice, video, guest) in accordance with Group standards.
  • 3. Handle routine IP telephony issues (power supply, cabling, basic call quality) and report any anomalies.
  • 4. Perform basic checks on cameras/NVRs according to procedure: availability, visibility, storage, and authorized access.
  • 5. Participate in SMS platform testing (test messages, balance checks, report exports) and document any anomalies.
  • - Management Applications and Data
  • 1. Assist users with minor issues related to Odoo and the sales and inventory modules.
  • 2. Document functional issues—including screenshots and reproduction steps—prior to escalation to the GFC IT Liaison (RI GFC).
  • 3. Assist with local acceptance testing during deployments or updates approved by the GFC IT Liaison.
  • 4. Raise user awareness regarding best practices for data entry, confidentiality, and the backup of sales data.
  • - Security, Compliance, and Audits
  • 1. Implement Group security standards: passwords, workstation locking, antivirus, updates, access rights, and use of external storage media.
  • 2. Prepare supporting documentation for quarterly audits: inventory, tickets, service interventions, equipment status, anomalies, and corrective actions.
  • 3. Immediately report any security incident, suspected compromise, loss of equipment, or unusual access to the GFC Information Security Officer (RI GFC).
  • 4. Maintain the confidentiality of sales data, technical information, and user data.

Qualifications

  • - Generic skills
  • 1. Experience in a retail/distribution environment or with point-of-sale (POS) systems is a key asset.
  • 2. Preferred certifications: ITIL Foundation, Microsoft 365 Fundamentals, hardware or POS support certification.
  • 3. Languages: professional-level written and spoken French; basic technical English desired.
  • 4. Key qualities: responsiveness, customer service orientation, attention to detail in documentation, confidentiality, and availability during business hours.
  • - Technical Skills
  • 1. Point-of-Sale (POS) systems: Cash registers, payment peripherals, receipt printers, scanners, central system connectivity.
  • 2. Workstation support: Installation, diagnostics, troubleshooting (Windows, printers, peripherals, antivirus).
  • 3. Basic networking: TCP/IP, DHCP, DNS, Wi-Fi, cabling/patching, connectivity testing.
  • 4. Management applications: Odoo (user-facing), sales and inventory modules, incident logging.
  • 5. Inventory / ITSM: Inventory management, ticketing, categorization, prioritization, tracking.
  • 6. IT security: Digital hygiene, data privacy, passwords, backups, access rights.