Job Details

Job Description

GENERAL TRAVEL SERVICES (GTS) IS HIRING A VERSATILE EXECUTIVE ASSISTANT IN BAFOUSSAM! What if your next professional challenge placed you at the heart of decision-making within an ambitious company? GENERAL TRAVEL SERVICES (GTS) is a Cameroonian firm specializing in international mobility, travel project support, study abroad programs, immigration, and related services. As part of efforts to strengthen its administrative structure, optimize the tracking of client files, and continuously improve performance, GTS is looking to add a Versatile Executive Assistant to its team, reporting directly to the General Manager. Far more than a standard administrative role, this position offers a genuine opportunity to play an active part in the coordination, organization, and development of the company’s operations. We are seeking a dynamic, rigorous, organized, discreet, and proactive individual—someone capable of efficiently managing multiple responsibilities, anticipating the needs of the General Management, and contributing to the high quality of service provided to our clients. Our goal is to recruit a trusted team member who possesses a strong sense of responsibility, solid proficiency with digital tools, and a genuine desire for professional growth. While prior experience is a plus, we place particular emphasis on a candidate’s aptitude, motivation, capacity to learn, and overall potential. NOTE: 1- Duty station: Bafoussam – Tyo Ville, opposite the Bocom service station. 2- Geographical requirement: Must reside in Bafoussam or its surrounding areas. 3- Application documents » Cover letter » Curriculum Vitae (CV) 4- Application instructions Applications may be submitted: In person: - GTS, Bafoussam - Tyo Ville, opposite the Bocom gas station. - Via email: generaltravel.suivi.dossier@gmail.com - Via WhatsApp: +237 674 615 810

Responsibilities

• Reporting directly to the General Manager of GENERAL TRAVEL & SERVICES (GTS), the Versatile Executive Assistant will be primarily responsible for administrative coordination, the rigorous monitoring of client files, and the optimization of the company’s daily operations.
• 1. EXECUTIVE SUPPORT
• - Assist the General Manager in organizing, planning, and monitoring their activities.
• - Manage appointments, correspondence, and professional communications.
• - Prepare for meetings, draft minutes, and ensure follow-up on decisions.
• - Oversee the proper execution of directives from the General Management.
• 2. MANAGEMENT AND MONITORING OF CLIENT FILES
• - Handle the registration, filing, and updating of client files.
• - Track the progress of travel, study, and immigration procedures.
• - Identify incomplete files, delays, and key deadlines.
• - Follow up with clients and relevant staff members.
• - Maintain dashboards and digital tracking tools.
• 3. ADMINISTRATIVE AND ORGANIZATIONAL COORDINATION
• - Facilitate the flow of information between the General Management and various departments.
• - Monitor tasks assigned to staff members.
• - Organize and archive administrative and professional documentation.
• - Contribute to the improvement of work methods and internal procedures.
• 4. CLIENT RELATIONS AND COMMUNICATION
• - Welcome, inform, and guide clients with professionalism.
• - Follow up on client requests and concerns.
• - Draft correspondence, emails, and other administrative communications.
• - Contribute to service quality and client satisfaction.
• 5. REPORTING AND PERFORMANCE MONITORING
• - Produce regular activity reports for the General Manager.
• - Update tracking charts for files and administrative operations.
• - Flag difficulties, anomalies, or situations requiring intervention.
• - Propose solutions to improve operational efficiency.
• 6. CONFIDENTIALITY AND CROSS-FUNCTIONAL RESPONSIBILITIES
• - Ensure the confidentiality of administrative information and client data.
• - Exercise discretion, loyalty, and professionalism.
• - Carry out any other administrative or organizational tasks within one’s scope of competence as assigned by General Management.
• POSITION OBJECTIVE:
• To serve as a key operational and organizational support for the General Manager, ensuring effective activity monitoring, improved internal coordination, and rigorous management of client files.

Qualifications

• -JOB REQUIREMENTS
• 1. Training in secretarial work, executive assistance, or a related field
• 2. Proficiency in Word, Excel, and digital tools
• 3. Excellent writing and interpersonal skills
• 4. Rigor, autonomy, and strong organizational skills
• 5. Experience is a plus, but not mandatory
• What are the benefits? WHY JOIN GENERAL TRAVEL & SERVICES (GTS)?
• Joining GTS means becoming part of an ambitious company operating in the dynamic sector of international mobility and services.
• - BENEFITS OF THE POSITION:
• 1- Direct collaboration with Senior Management: A privileged position that allows you to play an active role in the organization and development of the company.
• 2- Skill development: An opportunity to strengthen your capabilities in administrative management, coordination, client relations, and the oversight of international procedures.
• 3- Enriching professional experience: A versatile role offering a diverse range of tasks and responsibilities.
• 4- Autonomy and empowerment: The chance to take initiative, propose improvements, and make a tangible contribution to the company’s results.
• 5- A stimulating professional environment: Immersion in the fields of travel, immigration, study abroad, and related services.
• 6- Opportunities for growth: Potential for professional advancement based on the skills you develop, your level of commitment, and your performance.
• 7- Mentorship and learning: An opportunity to build your expertise through close interaction with Senior Management and the company’s various departments.
• At GTS, we value commitment, rigor, a proactive mindset, and a drive for professional growth.
• Join a team that turns ambitions into concrete projects!